Grievance Redressal

1. Grievance officer

Designated Officer: Kalyan Charan (Founder & Designated Grievance Officer).

Email: grievance@qrfinch.in. Address: QrFinch (formerly Luvox), Plot 14, Hitec City, Madhapur, Hyderabad, Telangana 500081, India.

2. What you can raise

• Billing, tax invoice, refund or cancellation inquiries.
• Privacy requests and statutory complaints under India's Digital Personal Data Protection Act, 2023.
• Reports of a harmful, deceptive, phishing, or unlawful QR code destination.
• Any operational or service grievance.

3. What to include

Your account email, a clear description of the matter, the QR short link (/r/...) or payment reference where relevant, and supporting screenshots if applicable.

4. Statutory response timelines (IT Rules 2021)

As an intermediary under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we acknowledge every grievance within twenty-four (24) hours and resolve it within fifteen (15) days of receipt. Reports of severe harm, illegal content, or security threats are prioritized for immediate intervention.